Refund and Returns Policy

Overview

This Refund and Returns Policy explains the conditions under which terramart will accept returns, issue refunds, or provide exchanges for products purchased through our website.

Eligibility for Returns

Time Frame

Requests for returns must be submitted within thirty (30) calendar days of the delivery date.

Condition of Items

Returned items must be in their original condition, unused, and with all original packaging, tags, and accessories included.

Return Process

Initiating a Return

To start a return, contact our Customer Support team at the email or phone number listed below. Provide your order number, the reason for the return, and any supporting photos if applicable.

Shipping Returns

Unless the return is due to a defect or error on our part, the customer is responsible for the cost of return shipping. Please use a trackable shipping method and retain the receipt.

Refunds

Refunds will be processed to the original payment method within fourteen (14) business days after we receive and inspect the returned item. Shipping charges are non‑refundable unless the return is a result of our error.

Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the return process and place a new order for the desired product. We will ship the replacement once the original item is received and approved.

Non‑Refundable Items

• Gift cards and store credit.
• Personalized or custom‑made products.
• Items marked as final sale.
• Products that have been used, altered, or damaged after delivery.

User Responsibilities

Customers are responsible for providing accurate contact and shipping information. Failure to do so may result in delayed processing or inability to complete the return.

Website Rules

By using the terramart website, you agree to comply with all applicable laws and our terms of service. You may not engage in any activity that disrupts the operation of the site or infringes the rights of terramart or third parties.

Legal Disclaimer

terramart makes no warranties beyond those required by law. Our liability for any claim arising from a purchase is limited to the purchase price of the product. This policy does not affect any statutory rights you may have under applicable consumer protection legislation.

Contact Information

Email: [email protected]

Phone: +1 (408) 630-0214

Address: 6170 Southwest Washington Drive, San Jose, California 95195, United States